施乐 Work Centre WC 5945 5955 Family 复印机英文维修手册
Verify with the customer that Public Switched Telephone Network/Private Automatic Branch Exchange (PSTN/PABX) line is operational. Connect a telephone handset into the line outlet.
Listen for a dial tone. Use a known good telephone handset. The dial tone is present.
Y N
Use the line test tool, PL 26.10 Item 3 to check the fax line. The green ‘normal’ indicator light is on.
Y N
Ask the customer to request a line check by the telephone company.
Use a telephone handset to dial a known good number. The ring back is heard.
Y N
Ask the customer to request a line check by the telephone company.
Enable audio line monitor. Refer to How to Enable Audio Line Monitor.
Dial the fax number. Listen for dial tones or dialing and answer tones. Fax tones are present.
Y N
Enter dC131 NVM Read/Write. Reset the values at the NVM ID locations that follow:
• 200-415 Line1CurrentDetect = 0.
• 200-416 Line2CurrentDetect = 0.
Fax tones are present.
Y N
Perform the 320G Fax Module Checkout.
Install new components as necessary:
• Fax PWB, PL 20.05 Item 7.
• Telephone cable, PL 20.05 Item 3.
The fax is working correctly. Send a 3 page test fax to a known good fax machine.
Enter Customer Administration Tools, GP 24. Select Service Settings / Embedded Fax Settings / Print Fax Reports. Print a protocol report. Check for errors.
The dial tone/dialling answer tones are present.
Y N
The exchange is receiving the digits too quickly or is not processing the digits correctly.
Ask the customer if the exchange uses ‘tone’ or ‘pulse’ dialing.
Perform the steps that follow:
• Ensure that the machine is set for the correct dialing tone.
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