[惠普/三星] 惠普PRO400 M401d M401dn M401n M401dne英文故障代码手册

10.x000 Supply Error

49 Error Turn off then on

50.x Fuser Error Turn off then on 51.XX Error Turn off then on

52.XX Error Turn off then on 55.X Error Turn off then on

57 Fan error Turn off then on 59.X Error Turn off then on

79 Error Turn off then on

79 Service error Turn off then on Black cartridge low

Black cartridge very low Device error Press [OK] Door open

Genuine HP supply installed Install black cartridge

Invalid driver Press [OK] Jam in <location>

Jam in cartridge area

Jam in Tray <X> Clear jam and then Press [OK] Load tray 1 <TYPE>, <SIZE>

Load tray 1 PLAIN <SIZE> Cleaning Mode

Load tray <X> Press [OK] for available media Load tray <X> <TYPE> <SIZE>

Manual Duplex Load tray <X> Press [OK]

Manual feed <SIZE>, <TYPE> Press [OK] for available media Memory is low Press [OK]

Misprint Press [OK]

Print failure, press OK. If error repeats, turn off then on. Rear door open

Remove shipping material from toner cartridge Replace black cartridge

Supplies low

Unexpected size in tray <X> Load <size> Press [OK] Unsupported black cartridge Press [OK] to continue

Used black cartridge is installed Press [OK] to continue

The control panel messages indicate the current product status or situations that might require action.    Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel file:///C:/Users/ADMINI~1/AppData/Local/Temp/ksohtml18304/wps4.png button to cancel the job. With certain      warnings, the job might not complete or the print quality might be affected. If the alert or warning

message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.

The toner cartridge memory chip cannot be read or is missing.

•   10.0000 = memory chip error

•   10.1000 = memory chip is missing

Reinstall the toner cartridge.

Turn the product off and then on.

If the message persists, replace the toner cartridge.

The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.

1.   Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.

2.   If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

3.   If the issue persists, disconnect any network or USB cables and power cycle. If the product returns to Ready, check the FW version and update if a newer version is available.

4.   If the issue persists, print a Service Page from the Reports menu. Also, print an Error Report from the 2ndary Service Menu.

5.   Now perform an NV Ram Initialization and retest.

6.   If the issue persists, look at the Service Page printed earlier. Look at the xxxx portion of the 49.xxxx errors listed. If the numbers are all or mostly different, then power quality is a

possible problem; try a different wall socket. If xxxx portion of 49.xxxx are repeats of the

same few numbers then look at the 2ndary Service Error Report printed earlier and check for indications of a failure in a particular area. This report could indicate whether the

customer is experiencing network problems or job problems that might be causing the error.

7.   If the issue persists, replace the product.

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If the 49 Error is found to be caused by the customers’ network or a specific file, do not   replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates to the customer that something specific in their environment is     the cause of the error. If the issue persists after product replacement, escalate the

customer to Level 3 so that Technical Marketing has visibility to the problem.

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The product has experienced an error with the fuser.

1.   Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

2.   Turn off the product, wait at least 25 minutes, and then turn on the product.

3.   If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

4.   If applicable, verify that a 220 volt unit is not plugged in to a 110 volt receptacal.

5.   If the message persists, replace the fuser.

6.   If the message persists, replace the product.

The product has experienced an internal laser scanner error.

1.   Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

2.   If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.

3.   Make sure that the latest firmware available from HP.com is loaded.

4.   If the error persists, replace the Laser Scanner .

5.   If the message persists, replace the product.

The product has experienced an internal laser scanner error.

1.   Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

2.   If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.

3.   Make sure that the latest firmware available from HP.com is loaded.

4.   If the error persists, replace the Laser Scanner .

5.   If the message persists, replace the product.

The DC controller experienced a communication error.

1.   Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

2.   If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

3.   If the error persists, replace the DC Controller.

4.   If the message persists, replace the product.

The product has experienced a problem with its internal fan.

1.   Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

2.   If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

3.   If the issue persists, replace the Fan.

4.   If the issue persists, replace the ECU.

5.   If the issue persists, replace the product.

The product has experienced a problem with one of the motors.

1.   Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

2.   If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

3.   If the error persists (for 59.30 or 59.40 error), replace the Fuser Motor.

4.   For all other motor errors, replace the product.

5.   If the issue persists, replace the product.

The product has experienced an internal firmware error. Undermost conditions, the product automatically restarts.

1.   Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.

2.   If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.

3.   If the issue persists, disconnect any network or USB cables and power cycle. If the product returns to Ready, check the FW version and update if a newer version is available.

4.   If possible, print the Service Page (Error Log) and the Configuration Page.

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If an escalation is required, the Division would like the Service Page and Configuration   Page for troubleshooting. This will provide more data to help resolve the issue. If a '.prn' of the file that was sent to the printer prior to the error can be collected that would also   be useful information for troubleshooting.

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5.   If the error is intermittent, attempt to isolate the issue to something specific in the customers environment, such as a specific file or connection type.

6.   If the error persists, perform an NVRAM INIT and retest.

7.   If the error is persistent, replace the Formatter PCB.

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If the 79 Error is found to be caused by the customers’ network or a specific file, do not  replace the formatter; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates to the customer that something specific in their environment is the cause of the error.

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An incompatible DIMM is installed.

1.   Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

2.   If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

3.   If the issue persists, disconnect any network or USB cables and power cycle. If the product returns to Ready, check the FW version and update if a newer version is available.

4.   Install a DIMM that the product supports.

5.   Turn the product on.

The toner cartridge is nearing the end of its useful life.

Printing can continue, but consider having a replacement toner cartridge available.

The toner cartridge is at the end of its useful life. A customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is   provided as a customer convenience and is not an indication these pages will have acceptable

print quality.

To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP toner cartridge has reached very low, HP's Premium Protection Warranty on that toner cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is

used in continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement.

An internal error occurred.

Press the OK button to resume the job.

The product front door is open.

Close the door.

A genuine HP supply was installed.

No action necessary.

The toner cartridge is either not installed or not correctly installed in the product.

Install the toner cartridge.

You are using an incorrect print driver.

Select the correct print driver.

The product has detected a jam.

Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.

Photo sensors PS913 (media width sensor), PS912 (top of page sensor), PS914 (Left paper width sensor) and PS915 (Right paper width sensor) detect paper in the cartridge area of the product. If  paper arrives at these sensors too early, leaves the sensors too late, or is present at the sensor     when not expected, an error message is displayed.

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If the device is only jamming when printing duplex jobs, refer to this document for a possible solution: HP LaserJet Pro M401 and M425 MFP - Printer jams on duplex jobs only .

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1.   Make sure that the paper meets specifications.

2.   Open the top cover and remove the print cartridge. Remove any paper or paper fragments present.

3.  Verify that the toner cartridge is a genuine HP cartridge. Try a different genuine HP cartridge. Replace the cartridge if it is defective.

4.   Lift the registration flap. Make sure sensors PS912, PS913, PS914 and PS915 move freely. (See Pg. 34 of the Troubleshooting Repair Manual for locations.)

5.   Open the straight-through output door and verify that PS915 moves freely.

6.   Make sure that the connector J203 and J206 on the engine controller PCA are seated properly.

7.   If the issue persists clean the sensors first, and replace the Sensor assembly.

8.   If the issue persists replace the Engine Controller PCA.

9.   If the issue persists, replace the product.

The product has detected a jam.

Clear the jam from the location indicated, and then press OK.

No trays are configured for the paper type and size that the print job is requesting.

Load the correct paper into Tray 1, or press OK to use paper in a different tray.

The product is ready to process the cleaning operation.

Load Tray 1 with plain paper in the size indicated, and then press the OK button.

The tray is empty.

Load paper into the tray to continue printing. Press the OK button to select a different tray.

A tray is configured for the paper type and size that the print job is requesting, but that tray is empty.

Load the correct paper into the tray, or press the OK button to use paper in a different tray.

The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.

Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you, and then press the OK button.

The product is set for manual feed mode.

Press the OK button to clear the message or load the correct paper into Tray 1.

The product memory is almost full.

Press the OK button to finish the job, or press the Cancel file:///C:/Users/ADMINI~1/AppData/Local/Temp/ksohtml18304/wps13.png button to cancel the job. Break the job into smaller jobs that contain fewer pages.

Paper has been delayed as it moves through the product.

Press the OK button to clear the message.

To avoid this problem, try the following solutions:

•  Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray.

•   Use paper that meets HP specifications. Store paper unopened in its original packaging.

•   Use the product in an area that meets the environmental specifications for this product.

The product cannot process the page.

Press the OK button to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job.

The product rear door is open.

Close the door.

A toner cartridge shipping lock is installed.

Pull the orange tab to remove the shipping lock from the cartridge.

The toner cartridge is at the end of its useful like, and the product is customer-configured to stop printing when it reaches the very low state.

To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can  continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an  HP toner cartridge has reached very low, HP's Premium Protection Warranty on that toner cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in

continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement.

A toner cartridge is low.

Printing will continue until a Very Low message displays. Consider having a replacement toner cartridge available.

The product has detected paper in the tray that does not match the configuration for the tray.

Load the correct paper into the tray, or configure the tray for the size that you have loaded.

The product has detected an installed toner cartridge that was not made by HP.

Press the OK button to continue printing.

If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit . Service or repairs that are required as a result of using unsupported supplies are not covered under HP warranty.

You are using a toner cartridge that reached the default low threshold while it was installed in another product.

Press the OK button to clear the message. Printing can continue, but consider having a replacement toner cartridge available.