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1. 问题详情: | 如果在更换硬盘后未执行固件更新,则会在MFP启动后出现故障代码C-D012. | 目标产品如下. | - C754e/C654e, bh754e/bh654e | - 安装了GB*-**固件的bizhub **4系列机器 |
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| 2. 发生机型: | 请参见下表中关于发生机型和目标版本的信息. | 发生机型 | |
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| bizhub C754e/C654e | | | |
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| bizhub C554e/C454e | | | |
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| bizhub C364e/C284e/C224e | | | |
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| bizhub C754/C654 | | | |
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| bizhub C554/C454 | | | |
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| bizhub C364/C284/C224 | | | |
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| bizhub 754e/654e | | | |
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| bizhub 554e/454e/364e/284e/224e | | | |
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| bizhub 754/654 | | | |
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| 3. 重现示例 | ~重现环境~ |
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| 型号/固件: | bizhub C554/GBF-M0 |
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| -发生概率- |
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| 100 | % |
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| ~准备工作~ |
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| 1. | 更新固件至GBF-M0 |
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| ~步骤~ |
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| 1. | 更换新的硬盘. | 2. | 启动MFP. |
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| ~结果~ |
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| MFP启动后出现故障代码C-D012. |
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| 4. 原因 | 规格(非缺陷) | 对于以下机器,由于固件数据较大,一些固件数据被保存在硬盘上. | - C754e/C654e, bh754e/bh654e | - **7系列,**8系列 | - 安装了GB*-**固件的bizhub **4系列机器. |
| 如果在更换硬盘后未执行固件更新,由于无法读取一些固件数据,导致出现故障代码C-D012. |
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[解决方案]
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发表于 2018-7-8 12:01:43